Frequently Asked Questions
Q: I have never needed a collection agency before. What do you need in order to start collecting on my account?
A: Once we have a collection contract signed, placement is easy. You can do it online or mail or fax us an invoice.
Q: When should I consider turning over an account to you?
A: Anytime repayment is in doubt. The longer you wait, however, the less chance we have of collecting for you.
Q: Are there up-front costs when you collect for us?
A: No. You pay us only after we've done our job and collected for you.
Q: How extensive is your experience?
A: We've been in business for 8 years and have successfully collected tens of thousands accounts.
Q: Am I able to monitor my account(s)?
A: Up-to-date information on your account is available when you need it, via our regular reporting process, by logging onto our web site or by simply contacting us.
Q: Do you employ the services of attorneys?
A: When necessary, our network of attorneys enables us to forward an account to legal at a rate less than you would have to pay.
Q: How soon are we paid after you collect?
A: On the 1st business day of the month, statements are generated and checks are disbursed. When the debtor pays you directly, you notify us immediately and we bill you our fees at months end..
Q: How do your rates compare to your competitors?
A: Our rates are extremely competitive.
Q: Do I have to sign a Contract?
A: We are required to have all of our clients sign a Collection Contract.
Q: How can I place accounts for collections?
A: You can fax your accounts to us at (763) 689-5393, E-mail them to us at clientservices@advantagecollections.com, mail them to us at Advantage Collection Professionals PO Box 353 Cambridge, MN 55008, or use our online placement form.
Q: How does ACPI initiate action on my account?
A: After account submission, ACPI will input the data into our collection software and send out the initial demand letter to your delinquent customer. An experienced, fully trained collector will then begin a comprehensive collection process which includes a series of phone calls, demand letters, skip tracing, asset searches, and credit reporting.
Q: What are the hours of operations for ACPI?
A: Our office hours for services are 8:00 AM CST – 8:00 PM CST Monday thru Thursday and 8:00 AM CST – 2:00 PM CST on Friday.